Refund policy

Our Commitment to You

We want you to be completely satisfied with your purchase from Puffer Pantry. Your satisfaction is our top priority.

About Our Products

Our live cultures and phytoplankton are perishable goods. Due to the nature of these items, we cannot accept returns or exchanges of live cultures or phytoplankton.

Quality Guarantee

If you have any issues with your order, we're here to help make it right. We stand behind the quality of our products and are committed to ensuring you have a great experience.

Issues with Your Order?

If you receive an item that is damaged, spoiled, or not as described, please contact us immediately. We will work with you directly to resolve the issue and ensure your satisfaction.

Live Cultures & Phytoplankton: Issues After Delivery

Please check your live cultures and phytoplankton promptly upon arrival. If there’s an issue with your live cultures or phytoplankton, contact us at PufferPantry@gmail.com within 4 hours of delivery. Include your order number, a description of the issue, and photos so we can help. This four-hour contact window applies to live cultures and phytoplankton, not to our 3D-printed décor.